Refund requests and cancellation

Request a payment review

Email contact@airaps.video with the subject Refund request. No login is required. If you can sign in, you may also use support tickets. Include your purchase email, order number, purchase date and reason. Do not send passwords, card numbers or private photos.

What we review

We review duplicate or unauthorized charges, missing purchased credits, confirmed service failures and requests about unused packs individually. A request is not an approved refund. We explain the decision and any further information needed through the same support channel. This site does not promise a fixed response, decision or bank-arrival time. Applicable rights that cannot be waived remain unaffected.

Approved refunds

An approved payment refund returns through the original payment method. We do not redirect it to another account or payment destination. Credits associated with a refunded purchase are withdrawn. A submitted refund may remain pending while the payment provider processes it; submission does not confirm that funds have arrived. Follow up using the original order number rather than opening duplicate requests.

Video generation credits

Input rejection does not charge. A confirmed failure before output returns the reserved credits. Once content is generated, its credits remain used even if moderation blocks delivery. Unknown submissions remain under investigation and are not automatically resubmitted. Returning generation credits is separate from refunding a payment; dissatisfaction with a creative result is not automatically a confirmed generation failure.

Cancellation and help

The current video packs are one-time purchases, valid for 365 days from issuance, with no automatic renewal to cancel. If your account shows an existing subscription, use Billing to request cancellation and check its resulting status. If you cannot access the account or confirm cancellation, contact support with the order or subscription reference. An email alone is not confirmation of cancellation or a refund.

See Contact, Terms of Service, Privacy Policy and current Pricing.